Shipping & Returns
Shipping Policy
At Petticozy, we’re committed to getting your pet’s essentials to you quickly and safely. We offer reliable shipping options with tracking on all orders, so you can follow your delivery every step of the way. Orders are carefully packed to ensure your products arrive in perfect condition. Shipping costs and delivery times are calculated at checkout based on your location.
We aim to process and dispatch all orders as quickly as possible, usually within 1–3 business days. Once your order has been shipped, you’ll receive a confirmation email with tracking details. If you have any questions or need assistance, our support team is always here to help — because your experience matters just as much as your pet’s comfort.
Return & Exchange Policy
At Petticozy, we want you and your pet to love every purchase. If you’re not completely satisfied, you can return or exchange your item within 14 days of receiving it. Products must be unused, in their original condition, and in original packaging. Simply contact our support team to start the process, and we’ll guide you every step of the way.
We believe shopping for your pet should feel easy and stress-free. That’s why we’ve made our return process simple and transparent. If your item arrives damaged or there’s an issue with your order, please reach out to us right away and we’ll make it right — because your trust means everything to us.